Cancellations need to be made prior to final proof approval and/or payment. (1) Requested reprint for incorrect or otherwise defective orders can be created at customers request, (2) a discount to current defective order can be issued if customer accepts said order (3) or defective order that is cancelled at no fault of customer will be issued a full refund after approx. 10 business days and funds will apply to same card payment a made from.
Customer must notify Epic Media within 6 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken. All charges related to expedite shipping are NOT REFUNDABLE, including for those orders that are returned for any reason.
Epic Media is committed to protecting customer privacy. Information collected by and/or shared with Epic Media is saved onto encrypted software and to local drives with limited online access. All information is used by Epic Media for the sole purpose that it has been given during the execution of normal business practices including but not limited to: customer contact info, shipping/billing address(s), client’s payment info etc... We do not share, sell or otherwise disclose information about our customers to any other party unless otherwise specifically requested to by clients.
